Refund Policy

1. Digital goods

Access to Syntel is a digital product. Because it is delivered immediately and cannot be "returned", all sales are final once the license has been activated — except as described below.

2. When you are eligible

We will issue a refund if, within 48 hours of purchase:

• The Software does not run on your system and our support cannot resolve it, or
• The Software is fundamentally non-functional for the game you purchased it for, and we cannot provide a working fix or update within a reasonable time.

3. When you are not eligible

• You were suspended or banned in a game (see Section 9 of our Terms of Service — you use the Software at your own risk).
• You purchased the wrong subscription tier or changed your mind after activation.
• The issue is caused by your hardware, third-party software conflicts, or failure to follow setup instructions.
• A game update causes temporary downtime — we patch these as a priority; extended outages (over 7 consecutive days of a 30-day subscription) are handled with subscription time compensation, not refunds.

4. How to request

Open a ticket in our Discord within the eligibility window with your order ID and a description of the issue. Refunds are issued to the original payment method and can take 5–10 business days to appear depending on your provider.

5. Chargebacks

Initiating a chargeback or payment dispute without first contacting support is treated as a breach of our Terms of Service. Your license will be revoked immediately and you may be denied future purchases.